Internship, Success Architect

Description

Around 18 million conversations take place every 10 minutes between businesses and consumers worldwide.

Consumers have long had a poor experience in these conversations, with long waits, scripted menus, repeated explanations and weak advice, and most people still cannot describe their problem in plain language to a business.

AI makes natural, large-scale customer conversations possible. Every B2C company, from energy suppliers and telecoms providers to insurers, will use AI agents for customer contact, and the volume of those conversations is expected to grow sharply.

The company builds, deploys and improves consumer-facing AI voice agents at scale. Leading B2C companies, including Sky, already run thousands of its voice agents. Creating a first agent is simple; making it deliver real results for customers and businesses is the difficult part.

The team is small and focused on AI. Members work across engineering, product and go-to-market, build and test quickly, and rely heavily on AI models. The culture values ownership and humility over ego.

This internship suits someone early in their career, such as a recent graduate, who wants hands-on exposure to how a startup runs, direct contact with customers, and experience helping AI products scale in real use.

As a Success Architect Intern, you will work closely with the founders on customer onboarding, agent development and customer success.

Responsibilities

• Support pilot accounts and help customers launch their AI agents
• Handle customer messages, answer questions and fix basic issues
• Monitor agent performance and customer health metrics
• Help run customer workshops and training sessions
• Help build and refine AI agents with the team
• Create workflows for onboarding and pilot management
• Use automation tools such as n8n and Zapier to make internal work more efficient
• Write up best practices and playbooks
• Turn customer feedback into insights for product and engineering
• Support day-to-day operations that help the company scale
• Prepare materials for customer and internal meetings
• Step in on any task needed to keep projects moving

Requirements

• You enjoy working with customers and helping them succeed
• You are comfortable with technology or have a semi-technical background
• You communicate excellently in English and German, especially in writing
• You have experimented with AI agents or workflows and understand topics such as prompt engineering
• You are organized, hands-on and willing to do unglamorous work
• You are early in your career and eager to learn quickly
• You are not a good fit if you have a purely business background with no experience of workflows or AI agents
• You are not a good fit if you only want strategic work
• You are not a good fit if you need a 9-to-5 schedule or fully remote work

Conditions

Eligibility is limited to US citizens or holders of a valid US visa