Implementation Consultant

Description

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

Join SEON in our mission to create a Fraud Free World! As an Implementation Consultant, you’ll guide customers through a structured onboarding process and provide actionable insights to optimize their fraud detection strategies. Be part of an innovative team that’s reshaping the future of fraud prevention.

As an Implementation Consultant on SEON’s Implementation Services team, you’ll be the first person our customers work with after the deal signs, partnering with Account Executives, Solutions Engineers, and our Fraud Services team to turn a signed contract into a live, high-performing fraud prevention setup. You’ll own the full journey, from live platform trainings to technical troubleshooting to handoff, while driving a quarterly process-improvement project of your own choosing and shaping how SEON onboards its customers.

This role will be based Budapest, Hungary with a hybrid schedule

Responsibilities

• Act as a strategic project manager to guide customers through a structured onboarding process, including:
• Defining timelines and managing milestones
• Coordinating technical setup and overseeing API integration
• Ensuring rule configuration, system testing, and user training
• Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives
• Collaborate with customers and SEON’s Fraud Services team to tailor risk rules, workflows, and detection strategies
• Provide consultative guidance, offering data driven recommendations to enhance decision making and optimize detection strategies
• Partner with customer development teams to provide live platform training, ensure smooth technical integrations, and address any implementation challenges proactively
• Monitor post-implementation performance and identify opportunities for improvement & customer optimization
• Maintain comprehensive project documentation to ensure clarity and accountability
• Transition customers smoothly to the Account Management team, ensuring they are prepared to maximize SEON’s tools
• WHAT YOU'll BRING:
• 3+ years of experience in implementation, project management, consulting, or a customer facing technical role, ideally within SaaS, fraud, or data focused industries
• Proven ability to act as a strategic project manager, driving projects to completion on time and within scope
• Strong analytical skills with experience in interpreting data, identifying trends, and driving actionable outcomes
• Robust consultative skills, with the ability to communicate technical concepts and insights to both technical and non-technical stakeholders
• Exceptional organizational and time management skills, with the ability to manage multiple high priority projects
• AMAZING IF YOU ALSO HAVE:
• Experience with fraud detection tools or similar solutions, with an understanding of risk scoring, rule based systems, and data integrations
• Familiarity with HubSpot/Salesforce, Tableau, or project management tools