Head of Product, Multi-Product Experience

Description

We’re on a mission to back the UK’s small businesses like no one else

Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy Come and join a mission that matters!

[ Read our Impact Report ] | [ See our Trustpilot ]

Responsibilities

• We've grown from a single product business offering our customers a loan every couple of years into a multi-product financing and spending business with which they interact with every day. That means we need to ensure we deliver a seamless lifetime customer experience across our products.
• This role owns the strategy behind that experience, and the outcomes it drives. You report to the VP Product, running the Multi-product Experience Product team as part of the company's core Product and Design leadership.
• As our Head of Product for Multi-product Experience, you'll:
• Set the vision and strategy for how our customer experience needs to evolve to maximise the impact of our product line plans and the overarching product vision.
• Build the capabilities and journeys that are used by multiple product lines & internal teams to ensure we are delivering a seamless experience for our customers.
• Lead and develop a team of Product Managers and support the growth and development of the culture within the broader Product team.
• Partner closely with Engineering, Product & broader leadership across the business to ensure you are maximising the impact you and your team have.

Requirements

• 7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences.
• Strong experience of partnering with Design and Engineering.
• Led and developed teams of Product Managers to deliver value for customers and the business.
• AI-native. You've built with Claude Code or Codex or similar, and you bring that into how the team designs and builds.
• Strong communication and interpersonal skills - ability to work effectively and collaboratively with individuals from different parts and levels of the organisation with different backgrounds and perspectives.
• Experience in Fintech, ideally lending.
• A track record of customer experience transformation.
• Both consumer and SME exposure.
• We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Benefits

• We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026 ! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
• Our Circler Proposition focuses on five areas:
• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
• We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.
• Ready to join a mission that matters? We’d love to chat!