Global Security Operations Center (GSOC) Operator

Description

The company builds autonomous and intelligent platforms for maritime operations, with a focus on autonomy at sea.

The Global Security Operations Center (GSOC) Operator handles customer service and incident management, covering systems monitoring, incident response and escalations.

The role suits someone with strong customer service skills, incident response experience and basic troubleshooting ability for physical security systems.

Responsibilities

• Monitor for physical security incidents and respond to them.
• Work with Risk Intelligence, IT and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents according to protocol.
• Take part in regular training and exercises on incident response.
• Work with the Security Systems team to report malfunctions and troubleshoot them.
• Help sustain a strong customer service culture.

Requirements

• High school diploma or equivalent is required.
• An associate or bachelor's degree in Criminal Justice, Security Studies or a related field is preferred.
• You have at least 1 year of experience in a physical security role.
• You understand physical security systems.
• You have experience responding to incidents.
• You can work in a fast-paced, changing environment.
• You can work across business units to resolve incidents.
• Preferred skills:
• You handle sensitive information with discretion.
• You assess risk and make sound decisions during fast-moving incidents.
• You communicate clearly, both in writing and verbally.
• Work environment and physical demands:
• You may need to work extended hours to support mission-critical operations.
• You spend long periods sitting at a desk using a computer.
• You occasionally lift and carry items up to 20 pounds, such as system hardware.

Conditions

Extended hours may be needed to keep mission-critical operations running.

If the role is based in the United States, it requires access to export-controlled information or items, so you must be a U.S. Person: a U.S. citizen, a legal permanent resident, or a protected asylee or refugee as defined in 8 U.S.C. 1324b(a)(3).

The company does not discriminate in employment or benefits on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other legally protected reason, and provides reasonable accommodations for qualified individuals with disabilities.

The company CCPA Notice for Candidates and California Employees applies.

Benefits

• Comprehensive medical insurance, with the company paying 100% of the employee premium and 80% of the dependent premium.
• Dental and vision insurance covering routine dental check-ups, orthodontics and vision care, with the company paying 100% of the basic plan premium for employees and 80% for dependents.
• Generous paid time off and holidays.
• Paid maternity and paternity leave.
• Competitive salary, with opportunities for performance-based bonuses.
• 401(k) plan with a company match.
• Equity options that give employees a stake in the company's success.
• Basic life insurance and short- and long-term disability coverage.
• Discounted pet insurance, including a 24/7 telehealth helpline.
• Free lunch and unlimited free drinks and snacks in the office.