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Forward Deployed Engineer

  • Office

Salary

$200,000 - 250,000/ year

AI summary

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Description

Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for a Forward Deployed Engineer to help customers leverage the leading OSS AI gateway.

About the Role

We're looking for a Forward Deployed Engineer to own customer success @ the company. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.

This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.

Responsibilities

  • Own the 30 most important accounts at the company, and drive them to success
  • Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.
  • Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.
  • Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.

Requirements

  • Technical depth and real familiarity with the the company product surface
  • Obsessed with customers and making them successful with the product
  • Obsessed with solving root causes rather than patching over problems
  • Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
  • High autonomy (you figure out your own backlog and priorities, based on customer problems)
  • A strong bias toward understanding problems deeply

Benefits

  • Fast-paced growth environment with deep technical ownership.
  • Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.
  • Experience: Any (new grads ok)
  • Visa: US citizen/visa only

Where you’d work

From the office

The office

No visa sponsorship

You must already be able to work in the United States

About the company

Company hidden

Office in United States

Your chances

Still hiring, moderately crowded, and a person reads your message.

  • 20 checks run
  • 6 good signs
  • 2 red flags

Still hiring?

13 checks

Actively hiring

In its favour4

  • Still on the company's own careers site, checked 2 h agoModerate evidence
  • On the company's careers site and 1 other place we trackSlight evidence
  • A tight salary range, set for one seat: $200K to $250KSlight evidence
1 moreFewer
  • A hiring contact is attached to itSlight evidence

Against it1

  • None of the company's 9 open roles was posted in the last 2 weeksModerate evidence

How crowded?

7 checks

Moderate

In its favour2

  • You can message the hiring contact and skip the queueModerate evidence
  • Only for people already authorized to work in United StatesSlight evidence

Against it1

  • Open for 2 weeks: applications have had time to pile upModerate evidence
5 roles like this are in their Early WindowFound before the big job boards, while the crowd hasn’t arrived

Fits Me

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Check My Fit
Details11 facts · Role, Location, Compensation, Employment
Tech stack
  • LLMs
Type
Full-time
Specialty
Forward Deployed
Region
United States
Pay period
Annual
Show 6 more factsShow less

Role

Category
Solutions & Support
Specialty
Forward Deployed
Tech stack
  • LLMs

Location

Work model
Office
Region
United States
Office
  • United States
Visa sponsorship
Not sponsored
Must already work in
  • United States

Compensation

Salary
$200,000 - 250,000 / year
Pay period
Annual

Employment

Type
Full-time

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