Forward Deployed Engineer

Description

Most engineers never meet the people who use what they build. You will. Forward Deployed Engineers embed with behavioral health providers, take on their hardest problems, and ship the software that fixes them. You're the first engineer a new customer works with and the one who turns what you see in the field into product.

Own complex data migrations off legacy EHRs and billing systems, end to end, often on tight timelines

Work onsite with providers to learn how their practices actually run

Turn tangled customer problems into scoped, buildable work, then build it

Ship production software alongside our product engineers, not prototypes or decks

Bring the field back with you: what you learn shapes the roadmap

Responsibilities

• Most engineers never meet the people who use what they build. You will. Forward Deployed Engineers embed with behavioral health providers, take on their hardest problems, and ship the software that fixes them. You're the first engineer a new customer works with and the one who turns what you see in the field into product.
• Own complex data migrations off legacy EHRs and billing systems, end to end, often on tight timelines
• Work onsite with providers to learn how their practices actually run
• Turn tangled customer problems into scoped, buildable work, then build it
• Ship production software alongside our product engineers, not prototypes or decks
• Bring the field back with you: what you learn shapes the roadmap

Requirements

• 4+ years of experience (ideally 7+) as a software engineer
• A strong, hands-on engineer who wants to be in front of customers
• Comfort with messy data, legacy systems, and ambiguous problems
• Product judgment: you know what to build, not just how
• You can hold a room with clinicians, billers, and executives
• High ownership, and energy for a role with real customer deadlines
• Bonus
• You've migrated data off legacy EHRs or other complex enterprise systems
• Healthcare, EHR integration, or interoperability experience
• Founder or early-stage startup experience
• Details
• Frequent travel to customer sites across the country; the team is anchored in our New York City office
• Expect 15 or more customer-facing hours a week
• Base salary $170K to $275K plus equity, based on level of experience
• About Ease
• Ease is backed by Andreessen Horowitz, which led our $41M Series A to build the AI-native operating system for behavioral health. Behavioral health providers typically run their business on 6 to 10 disconnected tools for admissions, clinical documentation, and billing. Ease replaces all of them with one platform: CRM, EHR, and revenue cycle management on a single patient record, with AI doing work that used to take entire teams.
• We serve independent clinics and large multi-location provider groups across the country, covering every level of care from outpatient and IOP to residential, detox, inpatient psychiatry, and medication-assisted treatment. The a16z funding is going directly into product and engineering.
• The work shows up in patient care. Providers on Ease report documenting 60 to 70% faster, which opens 30 to 40% more sessions on clinicians' calendars, and cutting intake and admissions labor costs by half. When you ship a feature here, a clinic sees more patients the next week.
• We're a rapidly growing team based out of our New York City office. There are no product managers: engineers talk to customers, decide what to build, and ship it in days. If you want to own a meaningful part of a product that changes how a whole sector of healthcare runs, this is the place.