Forward Deployed Engineer

Description

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document.

Over the past year, we’ve:

50x’d platform volume and are profitable. Landed multiple six and seven figure, multi-year contracts with leading insurance enterprises. Launched strategic partnerships with industry leading software partners like Guidewire, Majesco, and Twilio Sendgrid.

Kyber is backed by top Silicon Valley VCs, including Y Combinator and Fellows Fund.

We're looking for a future founder and early-career engineer to quarterback the full technical relationship with our enterprise customers — from the moment a deal gets technical, through building what they need, to being their first call when something breaks. You'll work directly with our CEO, GTM team, customer success team, and with the engineers who build our core platform.

Responsibilities

• Own the Full Technical Sales Delivery Lifecycle
• Quarterback technical delivery for enterprise accounts end-to-end: from technical scoping conversations, through building the integration or configuration, all the way through stable enterprise scale usage.
• Represent Kyber directly to enterprise stakeholders, working closely with our CEO, Head of Engineering and GTM team.
• Ship custom integrations and account-specific requests directly.
• Serve as First-Line Triage
• Be the first responder on customer-reported issues: diagnose whether something is a real bug, a configuration gap, or a training issue.
• Resolve what you can directly; escalate genuine bugs to the engineer who owns that code, with enough context that they aren’t starting cold.
• Compound Your Own Leverage Over Time
• As you see requests repeat, look for the self-serve feature or build the internal tool that makes the next one unnecessary.
• Work at the intersection of GTM, Engineering and Customer Success to improve internal processes around the customer lifecycle.

Requirements

• Strong engineering fundamentals — comfortable shipping real code and picking up an unfamiliar codebase.
• Some exposure to or genuine interest in sales engineering / technical pre-sales — you’ll be owning these conversations and representing Kyber’s technical architecture, not just observing them.
• Naturally curious and diagnostic — you like figuring out why something broke, not just that it did.
• Comfortable talking to non-engineers, credible in front of enterprise stakeholders.
• AI-native — you build with AI coding tools as a default part of how you work, and you’re comfortable speaking credibly about how LLMs power what we ship when a customer asks.
• Your First 90 Days
• First 30 days — Ramp
• Get up to speed on Kyber's product, codebase, and top enterprise accounts
• Ship your first small fix or config change to a customer-facing integration, with support from the engineering team
• Sit in on customer and prospect calls to see how deals and support conversations actually happen
• First 60 days — Start owning
• Independently triage and resolve your first customer-reported issue end-to-end — diagnosis through fix or escalation
• Take a supporting role in a live technical scoping conversation with a prospect
• Ship a custom integration or account-specific request with minimal oversight
• First 90 days — Full ownership
• Independently run point on a technical scoping conversation with an enterprise prospect
• Be the default first responder for a defined set of accounts or issue types
• Identify and build your first self-serve fix or internal tool for a recurring request
• Experience: 1+ years
• Visa: US citizen/visa only