The company is seeking an experienced security operations professional to serve as Manager supporting the client’s global security operations. Reporting to the client-side Manager and working closely with global security leadership, the successful candidate will oversee day-to-day 24/7 physical security operations supporting client facilities, personnel, visitors, and operations, while also providing management oversight of the 24/7 intelligence team and its personnel.
The Manager will lead physical security Supervisors and Operators across multiple locations and provide management oversight to the intelligence team, ensuring effective coordination between physical security operations and intelligence functions, and contributing to the function as needed. The role will ensure the consistent delivery of alarm monitoring, access control administration, CCTV operations, dispatch coordination, incident management, badge administration, emergency communications, and customer support activities.
The role requires strong operational leadership, stakeholder management, workforce planning, quality assurance, and performance management capabilities. The successful candidate will maintain service delivery standards, develop personnel, drive continuous improvement initiatives, and ensure alignment with client policies, procedures, and escalation requirements.
This is an onsite role at the client’s Los Angeles office , requiring you to work core business hours Monday to Friday. You may occasionally be required to support out-of-hours or weekend operations during crisis events and be flexible to cover gaps as needed.
Responsibilities
Oversee daily operations of a 24/7 program and associated staff.
Coordinate recruitment, onboarding, scheduling, training, and performance management activities.
Establish and maintain SOPs, escalation procedures, quality standards, and operational metrics.
Provide management oversight to the intelligence team, supporting effective coordination, escalation, information sharing, and alignment between intelligence activities and physical security operations.
Oversee alarm monitoring, CCTV operations, access control administration, badge management, dispatch, and incident management functions.
Monitor service delivery, workforce coverage, and operational readiness.
Support critical incidents, emergencies, business disruptions, and executive-level escalations.
Manage stakeholder relationships and coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors.
Lead monthly operational reviews, KPI reporting, and continuous improvement efforts.
Ensure compliance with security, privacy, and data handling requirements.
Requirements
Experience managing security operations, GSOC, intelligence, command center, or similarly integrated operational teams.
Ability to manage high-priority incidents and make timely decisions under pressure.
Familiarity with access control, video management, alarm monitoring, and case management systems.
Excellent written and verbal communication skills.
Strong leadership, coaching, workforce planning, and stakeholder management capabilities.
Experience with platforms such as Lenel, Milestone, Everbridge, ServiceNow, Jira, or similar preferred.
Bachelor's degree or equivalent professional experience.
5+ years of security operations, operations center, or related experience.
2+ years of management experience leading operational teams.
Additional Information
Work Environment/Physical Requirements
This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.
Benefits
Salary Range: $106,400 - 133,000
401(k) up to 5% matching
Medical/Dental/Vision
Basic Life and AD&D Insurance
Long Term/Short Term Disability
PTO: 160 hours (20 days) accrued per year
Sick: 9 days front-loaded
11 Federal Holidays, with the day back in lieu, if worked
3 Bereavement days
Employee Assistance Program and Employee Discount Program
Interview Process
Initial call with our Talent Acquisition team member
Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
Panel interview with some of the team members and hiring managers at the company
Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
The company is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
Company Description
The company is a leading intelligence and strategic risk consultancy in the security sector.
The firm provides an innovative, entrepreneurial, and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. The company offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.
Key attributes of the company employees are:
Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams