Email Designer - 6 Month FTC

Description

The company is a digital insurance provider in the UK market, with over four million customers and ambitions to become the largest and best in the market.

Recent investment in digital capability has gone into shaping each customer interaction through considered design, data-driven choices and a clear view of what customers need.

The Commercial, Digital and Marketing teams drive this work by combining commercial thinking, analysis and creative problem solving to improve the customer experience.

Teams work on pricing, product design, digital journeys and tone of voice, with the goal of experiences that work well and feel pleasant to use.

The company is growing and becoming more digital, so colleagues are central to driving change and improving things for customers day to day.

The company's approach is called the 4Cs, centred on colleagues, customers, the company and community.

Responsibilities

• Build a scalable email design system that supports all of the company's email communications, bringing existing components, patterns and principles into email and creating new ones where communication goals require them.
• Design responsive email templates for CRM and lifecycle messages, promotional and campaign emails, service communications and transactional emails.
• Ensure all design work fits the company's brand, design principles, standards and visual language.
• Write clear documentation and guidance so email components, patterns and templates stay consistently used over time.
• Create and document the design system in line with the approach and practices of the internal Customer Experience Hub.

Requirements

• Have strong experience designing and developing digital design systems.
• Show a track record of designing responsive email templates and email communication frameworks.
• Have experience building reusable components, patterns and design libraries.
• Understand email design best practice and the limits set by email clients.
• Bring strong visual design skills, particularly in typography, layout and information hierarchy.
• Use Figma and current design system workflows confidently.
• Know accessibility standards well, including WCAG AA.
• Manage stakeholders well and collaborate across functions.
• Understand the considerations involved in HTML email development.
• Have experience with CRM and marketing automation platforms.
• Submit a portfolio as a PDF or DOCX file with your CV.

Conditions

This is a 6 month fixed-term contract.

The role is hybrid, and you can speak to your recruiter for details of the working pattern.

The company cannot offer visa sponsorship for this role.

The company is a Disability Confident employer and welcomes applications through the Disability Confident Scheme. Candidates who need adjustments during recruitment should say so, and the recruitment team will support a fair process.

Offers are subject to referencing, including credit and criminal record checks.

The company is an equal opportunities employer and considers all suitably skilled applicants regardless of protected characteristics.

Benefits

• A competitive salary.
• An annual 4Cs performance bonus, open to all colleagues.
• Life assurance at 4 times your salary, income protection at no extra cost, and pension contributions matched up to 10%.
• An award-winning package including discounts, cashback, free independent mortgage advice and free financial wellbeing support.
• Mental wellbeing support: the thrive mental health app, a 24/7 colleague assistance programme, in-house mental health first aiders, support groups and a dedicated wellbeing team.
• 25 days annual leave plus bank holidays, with the option to buy or sell one week.
• Health cash back plans, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, and social events through the year.