Digital Support Engineer

Description

The company is a materials and structural analysis group within a larger organisation, and the team is growing.

The role supports IT and infrastructure matters for the division's digital solutions and services, working alongside Sales and support on how they are introduced, delivered and maintained.

Standard Monday to Friday schedule, based in an office.

Responsibilities

• Act as a consultant to local support teams before installation, designing how the solution fits the local infrastructure and answering IT questions.
• Set up systems for remote diagnostics and health monitoring.
• Give input to the development and operations teams on manuals, training materials and customer-facing documents.
• Run automated deployments using configuration management tools.
• Handle installation support within the agreed SLA, following the established processes.
• Investigate in depth faults in systems, software and infrastructure that affect reliability or performance of delivered systems.
• Help factory and development teams with first deployments, installations and upgrades of new systems and modules, checking they work correctly.
• Speak directly with customers and work with implementation and support teams to cover all IT aspects of deployment, including connecting to the customer's infrastructure and enabling remote support.

Requirements

• A bachelor's or master's degree in ICT, computer science or a technical or software field is typically required.
• Fluent English, spoken and written.
• Experience managing IT applications.
• Experience with data storage and with remote software installation, support and troubleshooting.
• Working understanding of, and hands-on experience with, firewalls, content filters, routing and switching, and VLANs.
• Experience with virtualisation platforms such as VMware or KVM.
• Knowledge of or experience with monitoring tools, Linux, VMware, automation and scripting, Kubernetes, Ansible and Docker.
• Strong customer-facing skills and a good team player.
• Strong problem-solving and analytical skills.
• Motivated by a fast-changing, highly technical setting.
• Willing to travel up to 25% of the time, mainly within the region.

Conditions

Standard Monday to Friday working hours.

Office-based role.

Travel of up to 25% of working time, mainly regional.