Deputy Program Manager

Description

The company runs a Zero Trust engagement for the US Air Force Next Generation Gateway program, which shares information on current and emerging global threats with Department of the Air Force commands, mission partners and emerging nations.

This is a hands-on Deputy Program Manager role supporting a mission-critical cybersecurity program. You will be the local program manager at Hanscom AFB, MA, leading day-to-day execution across cybersecurity operations, Zero Trust design and cloud security, and infrastructure work. You will connect program strategy with the technical engineering teams and keep performance, staffing and risk on track.

You will be responsible for all US AF NGG service areas, including strategy, design, operations and mission support.

Responsibilities

• Serve as the main point of contact for the government Operations Lead and the government Deputy Capability Lead.
• Provide technical, administrative and operational oversight.
• Capture customer requirements and drivers, and represent them when projects and services are prioritized.
• Set and communicate customer priorities for new or changed products and services so they match the intended business outcomes.
• Keep customers satisfied and maintain a constructive relationship between the organization and the area command.
• Handle customer complaints and escalations through a fair, formal process that shows empathy.
• Make sure the work delivers value to the customer and fits the organization's strategy and priorities.
• Help develop technical project plans, proposals, reports and task order administrative reporting.
• Plan task workloads and recommend improved technologies to keep the capability current.
• Deal with vendors, other agencies and client staff on the client's behalf.
• Coordinate the development of deliverables and products.
• Run quality assurance on project deliverables and confirm every team meets its technical SLAs.
• Take on special projects as needed.

Requirements

• 15+ years of related experience, including supervisory experience with IT networks and communications, covering governance, policy, and process development and implementation.
• Experience writing policy and implementation plans for cross-network communications across Service and Joint networks.
• Experience with the DoW classified and unclassified communications transport options and the organizations that run them.
• Experience in financial analysis of large projects.
• Experience managing and leading cross-functional teams.
• Strong administrative and organizational skills.
• Proven ability to manage several projects and tasks at once.
• Proven ability to work in a fast-paced environment.
• Active Secret clearance is required. TS is preferred.
• Project Management Professional (PMP) certification from the Project Management Institute (PMI).
• Skills in cost management, customer success, deliverables management and financial management.
• US citizenship is required.
• Optional: a bachelor's degree.
• Optional: a professional certification such as PMP.
• Optional: CISSP or another technical certification such as Microsoft, Cisco, Juniper or VMware.
• Optional: experience with Microsoft Project and SharePoint.
• Optional: experience in a DoW environment with knowledge of computer and network security concepts.
• Optional: knowledge of networking fundamentals, including VLANs, routing, firewalls and micro-segmentation.
• Optional: knowledge of networking security baselines and compliance frameworks, such as DISA STIGs and CIS Benchmarks.
• Optional: knowledge of Zero Trust methods, including EDR, UEM/MDM, ICAM, network access control, micro-segmentation, data protection and data tagging.
• Optional: ability to explain technical concepts clearly to both technical and non-technical audiences.

Conditions

Hybrid work model, based at Hanscom AFB, Massachusetts, USA.

Scheduled at 40 hours per week.

Travel is required, 25-50% of the time.

Full-flex work week is available where eligible and approved.

Equal opportunity employer; individuals with disabilities and protected veterans are encouraged to apply.

As part of hiring, you will complete an identity verification process using biometrics and AI, and you are expected to be on camera during virtual interviews. The company may take your photo for verification, and by proceeding you authorize the use of your biometric data for that purpose.

The likely salary range is $144,500 to $195,500. This is not a guarantee. Pay will depend on experience, location and possibly contract terms, and may fall outside this range.

Benefits

• Medical plans, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with company match, with pre-tax and post-tax contributions up to IRS limits.
• Full-flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, and paid parental, military, bereavement and jury duty leave.
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• Professional growth, internal mobility, paid education and certifications.