Customer Engineer

Description

The company is a precision timing business that builds MEMS-based timing devices as an alternative to quartz, which can struggle in harsh or demanding conditions. MEMS timing offers better accuracy, smaller size and greater resilience.

Today these devices are used in more than 400 applications, including AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT. The company's programmable semiconductor MEMS products let customers build devices with higher performance, smaller size, lower power and better reliability, and more than 4 billion have shipped.

This role sits in the technical support and customer success team. You will be the main technical contact between product development and customers across the US, and you will also support the lab work of the application engineering team to help customers integrate and apply the company's semiconductor solutions well.

Responsibilities

• Support customers with technical advice and solutions before and after they buy.
• Review customer requirements and recommend suitable semiconductor products or systems.
• Test customer-facing solutions in the lab to confirm they perform as expected with the proposed products.
• Create product presentations, technical documentation and training materials, and deliver them.
• Help customers with design-in work on projects such as embedded systems, precise timing, power electronics and RF.
• Lead in-depth technical problem solving and root cause analysis.
• Take part in field trials, customer visits and technical workshops across the region.
• Keep up with semiconductor trends, applications and the competition.
• Work directly with product marketing on the product roadmap and next-generation solutions.

Requirements

• You hold a bachelor's or master's degree in electrical engineering, electronics or a related field.
• You have 5+ years of experience in semiconductor applications, support or product engineering.
• You have solid knowledge of analog and digital electronics, integrated circuit technology, oscillators, PLLs, clock distribution and embedded systems.
• You have hands-on experience with lab equipment such as spectrum analyzers, oscilloscopes, signal generators and phase noise analyzers.
• You have hands-on experience with Python scripting for lab automation.
• You have hands-on experience with embedded C.
• You are strong at problem solving and have experience debugging hardware and software systems.
• You communicate well in writing and speech and are comfortable with customers.
• Desired characteristics (optional): you think analytically and can diagnose complex electronic system issues and propose effective fixes.
• Desired characteristics (optional): you understand how semiconductor parts fit into larger system architectures such as EVs, industrial automation and telecom.
• Desired characteristics (optional): you are precise when working with datasheets, layout guidelines and electrical specifications.
• Desired characteristics (optional): you are comfortable with simulation tools, lab equipment, embedded systems and languages such as C, Python and MATLAB.
• Desired characteristics (optional): you are committed to understanding customers' needs from both a system and a business perspective.
• Desired characteristics (optional): you can explain complex technical topics to technical and non-technical people alike.
• Desired characteristics (optional): you work well with cross-functional teams, including sales, R&D and product marketing.
• Desired characteristics (optional): you are comfortable in diverse, multinational teams.
• Desired characteristics (optional): you are dependable, organized and consistent, delivering high-quality work on time.

Conditions

Pay is set by location, experience, education and training. The base salary range is $124,920 to $171,770 USD.

On top of base salary, the role is eligible for a quarterly bonus linked to innovation goals.

The company also offers equity grants.

Benefits include a 401(k) plan, medical, dental, vision and life coverage, a health and wellness program, parental leave, legal services and time off plans.

The company is an equal opportunity employer.

Benefits

• 401(k) plan.
• Medical, dental, vision and life coverage.
• Health and wellness program.
• Parental leave.
• Legal services.
• Time off plans.
• Quarterly bonus tied to innovation goals.
• Equity grants.