Community Marketing Manager

Description

At the company, the Community Marketing Manager will create new ways for our customers to connect with the company and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return.

This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.

You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals.

Where you will make an impact

Choose the right home for the company’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back

Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks

Develop customers into advocates, contributors, speakers, and sources of referrals

Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up

Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-the company network

Write customer stories and promote events in the customer newsletter and social content

Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams

What you bring

Experience building or growing a customer, professional, alumni, membership, or interest-based network

Evidence that you have created repeat participation, not only promoted one-time events

The ability to earn trust and build lasting relationships with specialized users

Clear writing and confidence communicating through online groups, email, social media, and live events

Strong creative judgment and the ability to turn customer activity into engaging content

The organization and independence to take programs from initial concept through execution and follow-up

Curiosity about surveying, civil engineering, geospatial technology, and infrastructure

Bonus experience

Experience recruiting attendees or growing participation without relying on an established brand

Photography, graphic design, filming, or video-editing skills

Prior work in construction technology, industrial software, engineering, GIS, or a related field

About the company

The company is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by up to 100×.

We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.

Experience: 5+ years

Visa: US citizen/visa only

Responsibilities

• At the company, the Community Marketing Manager will create new ways for our customers to connect with the company and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return.
• This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.
• You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals.
• Where you will make an impact
• Choose the right home for the company’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back
• Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks
• Develop customers into advocates, contributors, speakers, and sources of referrals
• Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up
• Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-the company network
• Write customer stories and promote events in the customer newsletter and social content
• Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams
• What you bring
• Experience building or growing a customer, professional, alumni, membership, or interest-based network
• Evidence that you have created repeat participation, not only promoted one-time events
• The ability to earn trust and build lasting relationships with specialized users
• Clear writing and confidence communicating through online groups, email, social media, and live events
• Strong creative judgment and the ability to turn customer activity into engaging content
• The organization and independence to take programs from initial concept through execution and follow-up
• Curiosity about surveying, civil engineering, geospatial technology, and infrastructure
• Bonus experience
• Experience recruiting attendees or growing participation without relying on an established brand
• Photography, graphic design, filming, or video-editing skills
• Prior work in construction technology, industrial software, engineering, GIS, or a related field
• About the company
• The company is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by up to 100×.
• We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.
• Experience: 5+ years
• Visa: US citizen/visa only