Associate Project Manager, Luxury Travel Operations

Description

To support the rapid scale and expansion of Luxury Travel, we are seeking a Project Manager – Luxury Travel Operations to support well-managed program execution and continued growth. This role will help manage key operational processes, serve as the point of contact for program participants and external partners, coordinate communications, and contribute to the tools and process improvements that enable our programs to scale.

This role serves as the central operational and platform backbone, bridging hands-on travel operations with technical platform delivery.

Core Responsibilities

Travel Operations & Evaluator Support: Serve as the primary operational contact to manage incoming requests, resolve live property evaluation issues, handle room category edge cases, and resolve post-visit customer experience or billing disputes.

Quality & Scoring Management: Review and score completed property evaluations, escalate systemic or critical operational issues, and distribute performance reports to internal and partner teams.

Community Engagement & Resources: Drive participant engagement by creating educational program resources, hosting learning events, and delivering ongoing program communications.

Platform Tooling Support: Manage program portal administration, including maintaining records and content, identifying and coordinating resolution of platform issues, and supporting new features and improvements from roadmap through delivery.

Ideal Candidate Profile

We want you if you are…

Detail-Oriented & Organized: Exceptional at managing multiple tasks and priorities, maintaining accurate records, keeping timelines on track, and proactively following up to ensure nothing falls through the cracks.

A Strong Communicator: Comfortable building relationships and communicating directly with both internal teams and external partners

A Strategic Project Driver: Able to independently manage day-to-day operations, resolve issues, and identify opportunities to improve processes that align with long-term program strategy and growth.

Passionate About Luxury Travel: Curious, enthusiastic, and excited to learn and dive deep into the luxury travel landscape

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities:

As a Project Manager you will:

Work on small to medium-scale department projects that have a direct impact on the company

Drive cross-functional projects or phases of larger projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

Work with customer to assist in project planning and design. Manage and execute project plans to ensure delivery.

Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

Facilitate regular meetings with project team. Document progress and report to stakeholders on project status.

Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

Forge relationships with key stakeholders to ensure delivery of commitments

Identify ways to improve and streamline business processThe person will:

Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Demonstrate organizational agility to adapt to changing demands

Display strong consulting and collaboration skills

Basic Qualifications:

At least 3 years of professional work experience

Preferred Qualifications:

Bachelor’s or Master’s / MBA degree

3 years of Project Management experience

PMP, Lean, Agile or Six Sigma certification

Strong communication and collaboration skills

Strong problem solving and influencing skills

Work experience achieving results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $81,700 - $93,300 for Project Manager

New York, NY: $89,200 - $101,700 for Project Manager

Richmond, VA: $74,200 - $84,700 for Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).