Applications Engineer-I (Irvine)

Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “ Keeping Our Heroes Connected ”?

THE OPPORTUNITY

Silvus is seeking an Applications Engineer-I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual in this role conducts a wide range of technical activities relating to applications/solutions engineering and customer and sales support. This position works closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies.

This role is expected to help define and test new products and features, assist customers and the Sales team with their technical support requests, perform technical analysis and systems integration duties, and engineer complete solutions to complex problems. This position works closely with internal Engineering teams and provides in-person support with up to 25% travel, both domestic and international.

This position is located at Silvus Technologies’ Engineering and R&D Office in Irvine, CA , near the vibrant Irvine Spectrum and is on a hybrid schedule. On-site days are Monday through Thursday, with at least 1 of those days per week spent at Silvus Technologies’ headquarters in West Los Angeles, CA .

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

Design and test complete solutions that solve unique technical problems.

Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.

Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.

Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations.

Work individually and with Engineering teams to support requests via in-house or through field testing and validation.

Test and harden existing features through firmware and hardware changes in realistic applications.

Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.

Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.

Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.

Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team, including demos, troubleshooting, system integration, and training.

Perform other related duties, of which the above are representative.

REQUIRED QUALIFICATIONS

Bachelor of Science degree in Computer or Electrical Engineering (or equivalent degree in relevant STEM field).

Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.

Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization.

Excellent organizational skills and attentiveness to details.

Proficiency with PC office applications and mobile devices.

Willingness to travel and work at customer sites.

Must be a U.S. Citizen due to clients under U.S. government contracts.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency with instruments such as spectrum analyzers, multimeters, signal generators, and other radio frequency and data network test equipment and testing.

Proficiency with TCP/IP protocol and networking.

Experience with operating and testing IP radios/modems.

Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.

Experience with testing embedded radio communication systems.

Familiarity with Linux.

Proficiency with programming languages such as Python or C/C++.

Conditions

Office environment.

Trade shows.

Outdoor environment for demos and testing.

Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.

While performing the duties of this job, the employee is required to do the following:

Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.

Walking/Moving in the labs.

silvuscareers

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor, Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

Basic Requirements

Bachelor of Science degree in Electrical Engineering, Engineering Technology, or related technical field.

Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!