Sr SAP Basis Engineer

Description

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

a.k.a. Sr Application Support Engineer, SAP Delivery Lead

Sr SAP Support Engineers are responsible for delivering and overseeing the delivery of technical support to client SAP landscapes and satellite systems. They are responsible for the technical aspects of enhancing, updating and deploying critical changes, designing new solutions, and creating procedures in the SAP area. They are also the main delivery contact for a few client accounts.

Job Duties

Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.

Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.

Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.

Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.

Drive continual improvement in systems operations through collaboration with both delivery and development teams.

Actively engage in root cause analysis, in collaboration with software development and other delivery teams.

Participate in development initiatives to improve operational performance.

Collaborate with team leaders and team members to review workflow processes and SOPs.

Execute against defined projects and report on their progress.

Train and mentor new team members.

Required Skills

Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience

8-10 years of relevant hands-on SAP Basis engineering with one or more area of focus.

3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24x7 environment

Solid background administering SAP HANA databases

Solid background administering SAP Sybase databases

Understanding of SAP security principals

Experience with Red Hat Enterprise Linux and Ansible preferred

Experience with configuration management and automation tools

Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)

Experience working in ITSM tools, ServiceNow preferred

AWS and Azure service usage on commercial or government cloud

Development experience with a high-level language such as python or java a plus

Strong analytical and critical thinking skills

Strong ownership bias

Deadline and detail-oriented

This position is fully remote.

This position requires US Citizenship—work must be done within the borders of the US.

Base Salary

$120,000 - $140,000 USD

Company Benefits

Medical/dental/vision - 100% paid for employees, 50% paid for dependents

Life and disability - 100% paid for employees

401K - 3% contribution, no employee contribution necessary

Education and tuition reimbursement

Accident, critical illness, hospital indemnity benefits offered through our providers

Employee Assistance Program

Legal assistance

Paid Time Off - up to 6 weeks per year

Sick Leave - up to 2 weeks per year

Parental Leave - up to 12 weeks

Benefits listed in the job description apply to employees working in the United States. For international employees, Apiphani partners with an Employer of Record, Deel , and provides all statutory benefits required under local law; certain U.S.-specific programs (such as EAP, legal assistance, etc.) may not be available outside the United States. The specific benefits package will be outlined in the local employment agreement issued through Deel.