Senior Technical Consultant - PubSec

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong solution and technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants deliver technical solutions to meet the customer’s business and technical requirements. They lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT: Responsibilities

Become a highly certified and recognized Salesforce expert

Help clients consistently meet/exceed goals and metrics

Contribute to customer success through front and backend solution development and release management

Deliver high client satisfaction (CSAT)

Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.

Ability to up-skill on AI Fluency and an AI-Native delivery methodology, utilizing AI tools, developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate implementation across projects. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.

Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.

Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.

Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

MINIMUM QUALIFICATIONS

Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be eligible to obtain clearance as a condition of employment.Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management. See below.

Experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.

2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.

Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management

Experience with Waterfall and/or Agile implementation methodologies.

Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.

Proven ability to analyze, design, and optimize business processes via technology and integration.

Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.

Polished speaker with the ability to evangelize best practices at various levels within a large organization.

A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

Travel to client site (average of 25%), but maybe higher or lower based on the client engagement.

Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.

Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:

Salesforce Certified Platform Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer

Salesforce Certified Agentforce Service Consultant

Salesforce Certified Agentforce Sales Consultant

Salesforce Certified Agentforce Specialist

​Salesforce Certified JavaScript Developer

PREFERRED QUALIFICATIONS

Leadership Qualities

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on

THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company’s core values

ADAPTABLE: Excels in high levels of uncertainty and change

Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be eligible to obtain clearance as a condition of employment.

Reliability Clearance: Requires providing 5 years of verifiable work and residence history, generally from within Canada

Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within Canada

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.