Senior Implementation Consultant

Description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.

We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We are looking for a Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant or in a similar role before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.

Important: This role is open to candidates across Canada. We are specifically looking for someone able to work West Coast hours to support our customers in that time zone.

What you’ll be doing

Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases

Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs

Clearly communicate implementation status, issues, risks, and effort

Build and sustain in-depth product knowledge regarding our core products

Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations

Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training

Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout

Troubleshoot and triage customer issues during implementation

Work with Sales to scope, estimate, and write Statements of Work for new projects

Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers

Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

What you need to be successful

Familiarity with implementing Software-as-a-Service solutions

Several years of experience working on enterprise-scale deployments

Strong application functional expertise, experience in business application deployment cycles, and strong account management skills

Project management experience

Self-motivated team player ready to embrace a fast-paced, high-growth environment

5+ years of consulting/client-facing experience

Passion for cloud technologies

Nice to have: comms background

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)

Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400

Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August

Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave

Volunteer Day - you’ll get one day off per year for supporting a social project

This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100k - $124k CAD base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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