Senior Engineer, Cloud Operations (Contract Position)

Description

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.

Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.

Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

Pindrop’s Cloud Engineering teams build and operate infrastructure so reliable, automated, observable, and performant that product engineers can focus entirely on creating innovative, global solutions—without worrying about what’s running underneath them.

We are a high-energy, deeply collaborative team with an unrelenting passion for reliability, scalability, and automation. If uptime, observability, and infrastructure-as-code are part of your personal belief system, you’ll feel right at home on the Pindrop Cloud Engineering team.

Responsibilities

• Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.
• Own and evolve key components of our SaaS platform running on AWS and GCP.
• Manage, improve, and scale our observability stack and operational processes.
• Analyze performance, usability, and platform stability issues, and propose innovative, long-term solutions.
• Identify bottlenecks, manual workflows, and suboptimal processes—and automate them into reliable, measurable systems.
• Work on multiple initiatives in parallel while collaborating across teams to establish and promote best practices.
• Mature engineering processes from ad-hoc to well-documented, optimized, and repeatable.
• Improve the scalability, cost efficiency, and reliability of cloud components.
• Participate in a 24/7 on-call rotation.

Requirements

• You thrive wearing many hats, juggling priorities, and context-switching in a fast-moving environment.
• You can understand systems end-to-end, become a subject matter expert, and confidently troubleshoot, configure, and improve platforms.
• You make thoughtful, high-impact recommendations across automation, architecture, security, and maintainability.
• You are highly self-motivated and effective with minimal supervision.
• You see problems, take ownership, and drive them to completion.
• You have a genuine curiosity for technology and continuously explore emerging tools and approaches.
• You’re comfortable diving into unfamiliar technologies and learning as you go.
• You take accountability seriously—doing what you say you’ll do and consistently over-delivering.
• You remain resilient, optimistic, and solution-oriented in the face of ambiguity and change.
• You are adaptable, resourceful, and able to keep the big picture in mind while navigating details.
• Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP.
• Hands-on experience with container orchestration platforms such as Kubernetes (EKS/GKE) and service mesh technologies.
• Strong background in observability systems for monitoring, alerting, and performance analysis.
• Experience building and optimizing centralized logging pipelines for large-scale systems.
• On-call experience, including troubleshooting, incident response, and system administration.
• 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles.
• Proficiency with infrastructure and deployment tooling such as Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio.
• Strong scripting skills (Python, Bash, and/or TypeScript preferred).
• Hands-on experience with CI/CD ecosystems and tooling (GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.).
• Experience working with relational databases (PostgreSQL, MySQL, or similar), including HA design, query optimization, and debugging.
• Proven experience operating distributed systems and applying CI/CD best practices.
• Telephony infrastructure experience is a plus.
• Your First 90 Days
• Within 30 Days
• Meet your team and key collaborators.
• Get set up with accounts, tools, and access.
• Learn our products, services, workflows, and environments.
• Understand team expectations and begin contributing to projects.
• Start submitting and reviewing pull requests.
• Within 60 Days
• Contribute independently to ongoing initiatives.
• Participate confidently in design discussions and reviews.
• Continue submitting and reviewing PRs with increasing ownership.
• Within 90 Days
• Develop a strong understanding of platform architecture and services.
• Begin making technical decisions aligned with team standards and architectural principles.
• Take ownership of meaningful components or initiatives.

Benefits

• As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:
• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture
• This position is contracted through Alcor BPO.
• LI-Remote
• Not sure if this is you?
• We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
• AI - A Transformative Force
• At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
• Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
• Pindrop is an Equal Opportunity Employer