Product Designer, Trust & Risk

Description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our <u>values</u> (https://www.whatnot.com/careersprinciples) and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the <u>fastest growing marketplaces</u> (https://www.nytimes.com/2025/10/28/business/dealbook/whatnot-livestream-shopping-fundraise.html) and were recently named the <u>1 Best Startup Employer in America</u> (https://www.forbes.com/lists/americas-best-startup-employers/) by Forbes. Check out the latest Whatnot updates on our <u>news</u> (https://blog.teamwhatnot.com/) and <u>engineering blogs</u> (https://medium.com/whatnot-engineering) and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Take a look inside Design at Whatnot Here (https://www.youtube.com/watch?v=hJm004PBUCI)

Role

We’re looking for a Product Designer to join our Trust & Risk team—someone who is passionate about creating thoughtful, scalable systems that protect buyers and sellers and strengthen trust across our marketplace. In this role, you’ll design tools, workflows, and user experiences that help detect policy violations, reduce fraud and abuse, enforce platform decisions with precision and fairness, and support users through education, actioning, and appeals.

You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust. This could include designing appeals flows, account standing and compliance experiences, internal review and enforcement tools, and real-time interventions during live shows.

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You’ll partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust. This could include designing appeals flows, account standing and compliance experiences, internal review and enforcement tools, and real-time interventions during live shows. What you’ll do:

Design end-to-end experiences that protect marketplace integrity while minimizing friction for legitimate users

Collaborate with cross-functional teams to translate complex policies, workflows, and risk signals into intuitive product experiences

Create wireframes, prototypes, and polished visuals that bring clarity to ambiguous Trust & Risk problems

Design experiences that make enforcement decisions feel clear, fair, human, and actionable

Support internal teams who review reports, moderate content, investigate fraud, and resolve user issues through efficient, usable tooling

Contribute to the broader design system while advocating for accessibility and inclusive user experiences

Use data, research, and feedback to improve existing tools and identify new opportunities to reduce harm and build user trust

You'll report to a Design leader and will have the option to either work from one of our office hubs (LA, SF, NYC, or Seattle) or remote (U.S. only).

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

5+ years of experience in Product Design with a strong portfolio of shipped work.

Strong interaction and systems thinking—you can untangle complex flows and design for edge cases

Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).

Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.

Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.

Experience in e-commerce, marketplace platforms, or supply chain management is a plus.

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Care benefits
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• Please note: Whatnot will only contact you through official @whatnot.com email addresses. If you see an email impersonating a Whatnot recruiter, please disregard and report it as spam.
• EOE
• Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
• The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.
• Experience: Any (new grads ok)
• Visa: US citizen/visa only