Product Designer

Description

About the company

The company powers logistics infrastructure for major commerce brands including Walmart, Urban Outfitters, and 7-Eleven, plus platforms like Shopify and Toast. We unify decisioning, execution, and capacity into a programmable platform for real-time, AI-native logistics orchestration across couriers, fleets, gig workers, and autonomous systems.

About The Role

This is not a classic "make it pretty" design role. We're looking for a Product Designer at the intersection of UX and design engineering — someone who deeply understands users and discovers customer needs with ease, but is also technical enough to think in components, speak the language of engineers, and ship a working prototype instead of a static mock when that's the fastest path to an answer.

You'll design the tools dispatchers, ops managers, and drivers rely on every day — dense, real-time, operational interfaces — and help define what an agentic-AI-native logistics product feels like.

~70% web application, ~30% mobile

Optimized for speed : fast progress, rapid iteration, short concept-to-validation loops

Embedded with engineering teams and sales — you design with developers, and partner with sales to gather first-hand customer needs and bring them back into the product

Process mindset: Define → Build → Test → Design → Ship — we validate real, working software early, instead of the classic define → design → build → test → ship (the old double diamond)

Small design team, high ownership, direct access and customers/users.

Responsibilities

• Discover and validate customer needs — interviews, feedback analysis, synthesis into design decisions
• Design dense, operational web UI: dispatch workspaces, routing, agents, order management, real-time views, data visualization
• Create concepts and prototypes rapidly — in Figma or in code, using AI tools (Claude, Cursor, v0, Figma Make) as a core part of your workflow
• Prepare and run client-facing demos ; present, persuade, and defend design decisions with stakeholders
• Contribute to and evolve our design system (components, tokens, variables)
• Drive the agentic AI approach in the product experience — make AI-first workflows feel native for logistics operators
• Work day-to-day inside engineering teams: refine scope, resolve feasibility trade-offs, keep quality high through implementation

Requirements

• 7+ years of product / UX design experience with shipped work in complex products
• Proven B2B product experience — complex workflows, professional users, data-dense interfaces
• Strong discovery skills : you get to the real customer problem quickly and can show how research shaped your decisions
• Component-based thinking : atomic design, modern web patterns for web applications, understanding of how design maps to frontend implementation
• Technical fluency — comfortable working directly with engineers, understanding constraints, reading a design token file
• Active, daily use of LLMs and AI prototyping tools as part of your design workflow
• Bias for fast iteration : you'd rather ship three rough rounds than one polished big-bang
• Clear communication in English; comfortable presenting to clients; adaptable to evidence
• Nice-to-Haves
• Design systems depth : tokens, variables, theming, Figma component architecture
• Design engineering / prototyping in code : React, Tailwind, or AI tools (v0, Cursor, Claude)
• Experience with logistics, supply chain, or ops tooling
• Experience designing agentic AI / LLM-powered product experiences
• Mobile design experience (iOS / Android patterns)
• More about the company (the company's site)
• The company is the platform that powers modern logistics.
• Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line.
• The company unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the the company delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, the company selects the right resource and manages execution through completion.
• We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. The company is the platform that powers it.
• What You’ll Love About Us
• Quarterly broader team on-sites to bond with teammates Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance for US employees
• Experience: 6+ years
• Visa: US citizen/visa only