Principal AI Engineer

Description

The company, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — the company’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

The Context Engine team builds the knowledge layer that AI agents use to work with enterprise data in Elasticsearch. We extract knowledge from any data sources into a structured AI Index, serve it to agents through public APIs, MCP tools and framework integrations, and close the loop with agent traces so that what the engine knows improves from real usage. Any agent can use it: the company’s own Agent Builder, Claude Code, LangChain and other third-party harnesses.

As a Principal AI Engineer, you own the improvement loop of this product end to end: how agents, automations and skills behave in production, how we observe them, how we evaluate them, and how we ship changes to them safely. This is a hybrid role at the intersection of engineering, data science, and product. You will write production code, design evaluation and telemetry that product decisions can rest on, and set the technical bar for how the team iterates on agentic behaviour. You will work alongside data scientists, backend engineers, product, and UX, and your work will show up directly in what customers build on top of the company.

The codebase is TypeScript and we build it in the open, so you'll be shipping code, designs and discussions in public alongside the rest of the the company Stack.

What You Will Be Doing

Own the production improvement loop for Context Engine: understand how extraction automations, retrieval tools and memory behave, based on offline evaluations and customer conversations and telemetry. You help find the failure modes, fix them, and prove the fix.

Define how we iterate on agents and skills safely: versioning and rollout of prompts, skills and automations, regression coverage, staged and shadow evaluation, and the guardrails that let us change behaviour without breaking customers.

Design the telemetry we need to make data-informed engineering decisions: what to capture from agent traces, tool calls and knowledge retrieval, how it lands in Elasticsearch, and how it feeds evaluation, dashboards and the feedback loop.

Partner with the data science team on evaluation strategy: golden datasets, evaluators to gate on quality, latency and cost.

Raise the bar across the team: review designs and PRs, mentor engineers in eval-driven development, and write the technical proposals that shape the roadmap.

What You Bring

10+ years of software engineering experience, with the recent years spent shipping and operating AI-driven products on real production traffic, ideally products with public APIs and data models that had to evolve without breaking customers.

A track record of eval-driven product improvement: you have diagnosed agent or LLM behaviour from traces and user feedback, designed the evaluation that exposed the problem, shipped the fix and measured the outcome.

Direct experience building agents with state and memory, and iterating on prompts, skills and tool behaviour safely in production.

Familiarity with MCP, including exposing public MCP servers and tools.

Experience designing telemetry for AI systems, and using it to make engineering and product decisions.

Experience running product experiments end to end: instrumentation, unattended execution, and interpreting results.

Experience building products with public APIs and evolving data models, and the judgement that comes with maintaining external contracts as a product changes.

Strong backend engineering skills in either Python or TypeScript: APIs, stateful workflows, data pipelines and production services.

Comfort working with data scientists, engineers, and product managers as peers, translating between measurement and shipping, and communicating trade-offs clearly.

A pragmatic, low-ego style suited to a distributed, async-first team.

Bonus Points

Experience with agent frameworks such as LangGraph, CrewAI, Claude Agent SDK, or similar.

Agentic retrieval experience, including knowledge representation.

Practical Elasticsearch experience.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The company believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in the company's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$154,000 - $243,600 CAD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, the company is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of vacation days each year

Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service

Up to 40 hours each year to use toward volunteer projects you love

Embracing parenthood with minimum of 16 weeks of parental leave

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email the company's site . We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with the company.

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