Operations and SRE Manager

Description

Are you passionate about improving reliability at scale and helping teams deliver resilient, high-performing services?

Do you enjoy leading people, driving operational excellence, and shaping the future of AI-enabled operations?

About the Business:

At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at https://www.icis.com/explore.

About our Team:

Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.

About the Role:

As SRE Manager, you will lead the operational reliability function for ICIS, ensuring stable, resilient, and well-supported production services for both internal and external customers. You will be responsible for driving reliability improvements, advancing automation and AI-Ops capabilities, and leading a team focused on observability, incident response, operational excellence, and continuous improvement.

Responsibilities

• Lead the transformation of the Operations function towards an AI-Ops operating model, driving the adoption of AI-powered automation, intelligent alerting, incident triage, root cause analysis and self-healing capabilities to improve service reliability, operational efficiency and customer outcomes.
• Own the end-to-end incident and problem management process, ensuring major incidents, post-incident reviews, root cause analyses and corrective actions are effectively led, tracked and delivered to prevent recurrence and drive continuous improvement
• Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.
• Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.
• Strengthen operational process adherence, ensuring responsibilities are clear and delegation is effective.
• Drive SRE practices across observability, automation, disaster recovery, design for reliability, on-call readiness and production support.
• Protect service levels by ensuring engineering effort is balanced across InfoSec commitments, operational tickets, roadmap delivery and mid-term maintenance.
• Act as the connection point between Ops, wider technology functions, product teams and business stakeholders, ensuring priorities, risks and trade-offs are clearly communicated.
• Help shape the team for AI-Ops by identifying practical automation, alerting, triage and remediation opportunities.

Requirements

• Strong people leadership, including coaching, performance management, prioritisation and development of team leads and engineers.
• Practical experience of SRE, incident management, problem management, post-mortems, RCA quality, disaster recovery and operational resilience.
• Ability to influence across Ops, engineering, product and wider technology teams, especially where priorities are competing or ownership is unclear.
• Strong delivery discipline, with the ability to focus the team on fewer, higher-value initiatives and see them through to completion.
• Experience using metrics, service levels, observability and operational data to drive better decisions and reliability improvements.
• Ability to identify automation opportunities and help move the team towards AI-Ops, reduced toil and more proactive operations.
• Clear communication style, able to explain operational risks, trade-offs, successes and support needs up and down the organisation.
• Willingness to be hands-on when required, including participation in on-call and support of major incidents.
• Risk benefit statement
• Learn more about the LexisNexis Risk team and how we work
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