Lead Software Engineer – User Insights

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description:

We are looking for a highly skilled and motivated lead engineer to join our User Insights team within Engineering Development and Delivery. You will play a critical role in designing, developing, and delivering high-quality enterprise solutions that meet the needs of our customers. You will work closely with cross-functional teams to ensure the successful implementation and deployment of our products.

Responsibilities

• Work across cross-functional teams to build a telemetry system that enables product-led growth and key adoption insights for product strategy.
• Work across cross-functional teams to build the centralized platform for all experimentation across Salesforce to drive the future of data-driven decision making.
• Collaborate with product managers, architects, and other stakeholders to understand requirements and translate them into technical specifications.
• Drive the capability for parallel feature development and ensure incremental delivery of software.
• Lead and mentor a team of engineers, providing technical guidance and support.
• Ensure the quality and performance of the codebase through code reviews, testing, and continuous integration.
• Drive the adoption of best practices in software development, including agile methodologies, DevOps.
• Troubleshoot and resolve complex technical issues in a timely manner.
• Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive.
• Required Skills and Experience:
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software development, with a focus on enterprise solutions.
• Strong proficiency in one or more programming languages (Java required, with the expectation of adapting to other languages as needed).
• Experience with AWS and microservices architecture.
• Proven track record of delivering high-quality software solutions in a fast-paced environment.
• Excellent problem-solving skills and the ability to think critically and creatively.
• Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Experience with agile methodologies and DevOps practices.
• Experience in developing in a contract-first environment.
• Experience with event-driven architecture and technologies that interface with backend consumers (e.g. AWS Kinesis/SNS/SQS/EventBridge).
• Proven ability to use a data-driven approach to continuous improvement and decision-making.
• Preferred Qualifications:
• Experience with Salesforce technologies and platforms.
• Knowledge of enterprise integration patterns and best practices.
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Experience with CI/CD tools and processes.
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.