IT Engineer

Description

About Ema

Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.

We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale.

About the role

As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model. We're hiring an IT Engineer to own it end to end.

This is not a traditional helpdesk role. Ema is an agentic AI company, and we expect our own internal operations to reflect that. You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it. The measure of success in this role is how little of it remains manual after a year and every employee’s experience is great.

Responsibilities

• Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows.
• Automated Identity & Access: Shift JML lifecycles, including global employee onboarding, Okta/SCIM provisioning, and access reviews from ticket-driven processes to policy-driven automation.
• SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically.
• Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption baselines, and continuous drift detection.
• Automated Compliance & Security: Generate audit evidence for SOC 2, ISO 27001, and AI governance frameworks as a continuous byproduct of automated operations.
• Operational Excellence: Standardize IT runbooks, manage integration registries, and deliver Tier 1/2 support with defined SLAs.
• Advise other functions: Act as the in-house expert for Finance and HR when tool or subscription administration hits a snag - from access and licensing to renewals and billing questions.

Requirements

• Automation Instinct & Agentic Tools: Strong drive to eliminate repetitive work using AI coding tools, Python/Bash scripting, and API integrations.
• IT & Security Operations: 0–2 years of experience managing Cloud/SaaS infrastructure, Okta/IdP, Google Workspace, and MDM platforms.
• Security & Process Discipline: Strict adherence to security protocols, precise documentation habits, and sound judgment when handling compliance risks.
• Communication & Documentation: Exceptional clarity in technical writing and verbal communication, as you will be the primary interface for internal stakeholders and will need to maintain clear, concise documentation for all automated processes.
• Why Ema?
• Pioneer agentic AI. Build at the absolute frontier of technology to drive tangible enterprise-wide evolution.
• End-to-end platform ownership. Opportunity to contribute and scale the mission-critical infrastructure that defines our core capabilities.
• High-density engineering talent. Collaborate with a lean team of researchers and product builders focused on deep, rigorous execution.
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.