Go-To-Market (GTM) Systems Engineer

Description

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.

Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.

Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.

Come build with us. Together, we’re changing how the world works.

2026 - 28 + ONLY DFW Company on the CNBC Disruptor 50 List

2025 - 1 in LinkedIn's Top Startups of 2025

2025 - 6 in the 2025 Dallas 100 Entrepreneur Awards

2025 - Forbes Cloud 100

About the Role

As a GTM Systems Engineer at Island, you will serve as a senior technical owner across Salesforce and the broader GTM technology stack. You will partner closely with GTM leadership and end users to understand business needs, translate them into thoughtful system solutions, and deliver work through a structured intake and release process.

You will take a hands-on approach to building, troubleshooting, and optimizing Salesforce automation; maintaining integrations and workflows across connected platforms; and ensuring that access, data, and system performance remain dependable as the business scales. You will also help continue to define and mature how GTM systems operate at Island, with a passion for identifying areas of improvement and rolling up your sleeves to build the frameworks, documentation, and processes that support them.

Responsibilities

• Own and continuously improve our Salesforce org, with a strong emphasis on Flow-based automation, including declarative builds, troubleshooting, and optimization of existing flows.
• Own and maintain integrations and workflows across our GTM stack, including Salesloft, Clari, Nooks, DealHub, Onfire, ZoomInfo, LinkedIn Sales Navigator, 6sense, and other connected platforms.
• Manage user provisioning, access, and application assignments through Okta, including troubleshooting SSO and provisioning conflicts across connected systems.
• Triage, scope, prioritize, and deliver system requests through our Jira-based intake and release process.
• Partner with GTM leadership and end users to gather requirements, recommend scalable solutions, explain technical tradeoffs in plain language, and manage stakeholder expectations.
• Document processes, configurations, system architecture, and key decisions so institutional knowledge is accessible and sustainable.
• Monitor data quality, system performance, integrations, and automation health across the stack; proactively identify and resolve issues before they become blockers.
• Support the onboarding and offboarding of GTM tool users in coordination with Okta and each downstream system.
• Work independently with a self-sufficient, proactive approach while managing multiple requests and projects through completion.
• Act as a senior voice in system design decisions and mentor team members on Salesforce and GTM tooling best practices.
• You Might Be a Fit If
• Extensive Salesforce administration experience, including significant tenure managing a production org, ideally in a GTM- or Revenue Operations-supporting capacity.
• Deep, demonstrated proficiency with Salesforce Flow, including record-triggered flows, screen flows, and scheduled flows, with the ability to build new automation and debug complex existing processes.
• Experience owning projects end to end, from requirements gathering and solution design through testing, release, documentation, and stakeholder communication.
• Strong interpersonal and communication skills, with a proven ability to work directly with non-technical stakeholders and build trust across teams.
• Excellent problem-solving and analytical skills, with the ability to evaluate competing priorities and recommend practical, scalable solutions.
• Exceptional attention to detail, strong follow-through, and a process-minded approach to ensuring work is completed to a high standard.
• The ability to work independently, collaborate as part of a team, and operate effectively with minimal oversight.
• Bonus Points If
• Working proficiency in at least two of the following platforms, or comparable GTM systems: Salesloft, Clari, Nooks, DealHub, Onfire, ZoomInfo, LinkedIn Sales Navigator, and 6sense.
• Experience administering Okta for user provisioning, application assignment, SSO, and access troubleshooting.
• Experience working within a Jira-based intake, ticketing, prioritization, and release process.
• Familiarity with GTM systems architecture, data governance, integration monitoring, and operational support processes.
• The ability to discuss and demonstrate situations where you learned a technology and applied it to solve a business problem.
• Certifications
• Salesforce Certified Platform Administrator, or equivalent demonstrated experience administering a complex production Salesforce environment.
• Salesforce Certified Platform App Builder and/or Salesforce Certified Platform Administrator II preferred.
• Additional Salesforce credentials related to platform architecture, development, or business analysis are a plus when supported by relevant hands-on experience.

Conditions

Note: This position is full-time five days per week in-office at our Coppell, TX headquarters (Monday through Friday). We believe collaboration and culture thrive face-to-face, and we can’t wait to welcome you to the team.

Benefits

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company paid STD and LTD Insurance
• 401(k) with company contributions
• Paid Time Off & 9 Company Holidays
• In-office wellness instructor and daily lunches (for office-based roles)
• Physical Environment
• This position requires the ability to perform sedentary work, which involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects as needed. The employee will primarily operate standard office equipment and keyboards, and may require close visual acuity for tasks like analyzing data and reading extensive text.