Business Systems Analyst III (Marketing)

Description

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is looking for a Business Systems Analyst III (Marketing Systems) to join our Enterprise Systems team to own and scale critical Marketing technology platforms, with a primary focus on Iterable and TrustArc. This role partners closely with Marketing Operations teams to deliver scalable, compliant, and data-driven solutions that support Box’s go-to-market strategy.

As a BSA III, you will independently drive medium to high-complexity initiatives, act as a subject matter expert for assigned platforms, and serve as a trusted advisor to business stakeholders. You will influence the marketing systems roadmap, balance run-the-business support with strategic initiatives, and ensure solutions align with long-term platform scalability and compliance requirements.

Responsibilities

• Serve as the primary BSA owner for Marketing platforms, with deep ownership of Iterable and TrustArc
• Partner with Marketing Operations, to provide consultative guidance on system capabilities, limitations, and best practices
• Independently lead end-to-end delivery of marketing technology initiatives, including discovery, requirements definition, backlog management, UAT coordination, and go-live readiness
• Translate complex marketing, data, and compliance requirements into clear functional specifications and user stories
• Design and support data integrations and pipelines using SnapLogic, collaborating closely with Engineering and Data teams
• Use SQL to analyze data, validate integrations, troubleshoot issues, and support marketing reporting and segmentation needs
• Evaluate current-state processes, perform fit-gap analysis, and recommend scalable, compliant marketing solutions
• Collaborate in an agile delivery model with Enterprise Systems, Engineering, Data, and external vendors to ensure high-quality outcomes
• Manage and prioritize run-the-business work, including enhancements, defects, and operational issues
• Contribute to the Marketing Systems roadmap, providing input on effort estimation, dependencies, and delivery sequencing

Requirements

• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
• Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a related field
• 3+ years of Business Systems Analyst experience supporting enterprise applications
• Experience with Marketo , including marketing automation, campaign management, and Salesforce integration.
• Strong hands-on experience with Iterable, including campaigns, journeys, segmentation, data ingestion, and integrations
• Experience supporting TrustArc or similar consent and privacy platforms in a marketing or data environment
• Proven experience with SnapLogic, including designing, supporting, or troubleshooting integration pipelines
• Strong SQL skills for data analysis, validation, and issue resolution
• Solid understanding of lifecycle marketing, customer engagement, and marketing automation workflows
• Demonstrated ability to independently own techno-functional deliverables across analysis, design, testing, and deployment
• Strong stakeholder management and communication skills
• Preferred skills:
• Experience with additional MarTech, cloud computing or CDP platforms such as GCP, Segment, Marketo.
• Familiarity with event-based tracking, customer data platforms, and downstream analytics
• Experience in a SaaS, B2B, or high-growth technology environmen
• Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
• At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!