AI Engineer, Product Analytics

Description

Product Analytics is building self-service tools and operating AI agents that influence product development; agents that monitor product health, surface anomalies, analyze user behavior, and produce the insights product leaders rely on. We are seeking an AI Engineer to build those agents for our Tax, Audit & Accounting product portfolio. You will take pre-trained models, LLM APIs, and analyst prototypes and turn them into tooling the team and its stakeholders can depend on, working inside the shared repositories, standards, and evaluation tooling the AI Engineering Lead owns.

Within 12 months we expect agents owning whole analytics workstreams. This role builds a meaningful share of them. The role reports to Director, Product Analytics.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com

Responsibilities

• As AI Engineer, Product Analytics, you will be responsible for:
• Build and Integrate AI Components: Integrate pre-trained models, LLM APIs, and tool-calling and MCP-style integrations into the team’s analytics products, with guidance from senior engineers on the more ambiguous problems.
• Harden Prototypes into Production Tooling: Take an experimental notebook or a prototype and refactor it into a production-ready component with the error handling, guardrails, telemetry, and logging the team can rely on.
• Build the Data Pipelines Underneath: Prepare, clean, and structure the datasets your agents reason over, and build and maintain the pipelines that feed them. Contribute to how your product’s data is modeled and exposed for LLM-based reasoning.
• Build Within Shared Standards: Work inside the shared repositories, reusable components, and context and data-access standards the AI Engineering Lead owns, and register what you ship so someone with no relationship to you can find it and use it.
• Evaluate Your Own Work: Apply the team’s evaluation standard and definition of done: validation sampling, source traceability, prompt and model version documentation, and testing suited to non-deterministic model behavior.
• Keep Your Agents Healthy in Production: Diagnose failure and quality drift in the agents you own, conduct root cause analysis on moderately complex issues, and update context, prompts, and logic as data or business rules change.
• Contribute to Proactive Intelligence Systems: Contribute to the systems that watch your product and portfolio’s health and surface what needs attention before anyone has to ask, including the natural language interfaces, semantic layers, and feedback loops that let those systems improve over time.
• Work With Product and Engineering: Interpret the business, functional, and technical requirements for your area, and help translate ambiguous business needs into agent designs alongside senior engineers.
• Grow Your Craft: Take part in planning, code reviews, and team ceremonies; document your components and give clear status updates. Track how AI tooling is changing and get effective with new frameworks quickly. Curiosity and momentum carry more weight here than any specific tool on your CV today.
• Required Qualifications
• You are a fit for the role of AI Engineer, Product Analytics if your background includes:
• Required Experience and Skills:
• Bachelor’s degree in Computer Science, Data Science, or a related field.
• 3+ years in software engineering, data engineering, data science, or analytics, with hands-on exposure to building or contributing to LLM-based agents or AI-native systems.
• Demonstrated personal investment in AI: you experiment with new tools and build things on your own initiative; with work you can point to.
• Proficiency in Python and strong SQL, with a solid grounding in programming concepts, design patterns, SDLC principles, and unit testing.
• Exposure to multi-component AI systems: RAG pipelines, agents with multi-step reasoning, or tool-calling and MCP-style integrations. Exposure to AI-adjacent infrastructure: vector databases, embeddings, semantic search, and retrieval pipelines.
• Experience refactoring experimental or research code into production-ready components following established patterns.
• Familiarity with MLOps and LLMOps practices and the lifecycle of AI-powered software, including testing, evaluation, and monitoring.
• Clear written and verbal communication, including the ability to explain technical concepts to non-technical stakeholders and to ask clarifying questions early.
• Preferred Qualifications:
• Product sense: an instinct for what a product manager will act on, and the judgment to tell a metric that changes a decision from one that only fills a dashboard. Experience in or alongside product teams, and SaaS experience, are assets.
• Data science background: experiment design, statistical inference, A/B testing, or applied ML, enough to reason about whether a result is real before it reaches a stakeholder.
• Hands-on experience integrating LLM APIs (e.g. Anthropic, OpenAI) into applications, including prompt and response handling and cost and safety considerations.
• Exposure to hybrid and/or advanced retrieval methods, agent harness and orchestration optimization, context engineering, guardrails and observability.
• Experience with a modern data stack (e.g. Snowflake, Databricks)
• Cloud computing and containerization foundations (e.g. AWS, Azure, GCP, Docker).
• Awareness of AI governance and compliance considerations.
• LI-ES1
• Replacement: This position is open due to an existing vacancy to support our evolving business needs.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
• Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.&xa;&xa;For Ontario, Canada, the base compensation range for this role is $82,100 CAD - $132,100 CAD.&xa;&xa;Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.&xa;This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.&xa;